01Overview

This Refund & Cancellation Policy applies to eligible purchases made through www.2succeed.co.uk.

Our products and services may include:

• Downloadable IELTS practice tests, audio materials and PDF resources.
• AI-powered IELTS Writing Task 2 assessments.
• Online courses, live learning sessions and webinars.
• Other educational and professional training services.

Different cancellation rules may apply depending on the nature of the product or service purchased.

02 Your Right to Cancel

For qualifying online purchases, UK consumers generally have a 14-day statutory cancellation period.

For qualifying service contracts and digital content supplied without a physical medium, this period generally starts on the day the contract is entered into.

Immediate access to digital content

If you request immediate access to downloadable digital content, the statutory cancellation right may be lost once supply begins, provided the legally required express consent, acknowledgement of the loss of cancellation rights, and contractual confirmation requirements have been satisfied.

Simply purchasing a digital product does not automatically remove your cancellation rights.

Services that begin during the cancellation period

Different rules apply to services. If you expressly request that a service begins during the cancellation period and later cancel, you may be required to pay a proportionate amount for services already provided, where permitted by law.

The right to cancel may be lost once a service has been fully performed where the relevant statutory conditions have been met.

03 Downloadable Digital Products

Our downloadable products may include IELTS listening practice materials, PDFs, audio files, workbooks and other digital resources.

Before downloading

If you have not begun downloading or accessing digital content, you may be entitled to cancel during the applicable statutory cancellation period.

After downloading

Where digital supply began with the required prior consent and acknowledgement, and the other legal conditions have been met, the statutory change-of-mind cancellation right may no longer apply.

Faulty or inaccessible content

If a purchased file is defective, corrupted, inaccessible or not as described, please contact us.

We will investigate and, where appropriate, provide corrected content, replacement access or a refund in accordance with your statutory rights.

04 AI IELTS Writing Assessments

Our AI IELTS Writing Task 2 Assessment service provides automated educational feedback on student-submitted essays.

Unused assessment credits

If you have purchased an assessment but have not yet used the associated credit, you may request cancellation or a refund.

Eligibility will be assessed under the statutory cancellation rules applicable to the service, including whether performance has begun and what information and consents were obtained during purchase.

An unused credit is not automatically excluded from refund eligibility.

Completed assessments

Once an assessment has been successfully delivered, a discretionary change-of-mind refund will not normally be offered.

This does not affect any remaining statutory cancellation rights or remedies where the service is faulty or not supplied as agreed.

AI-generated scores

The assessment report provides educational feedback and estimated IELTS scores only. It is not an official IELTS examination result.

Disagreement with an estimated band score does not, by itself, establish that the service was faulty.

However, if a report is missing, substantially incomplete or materially fails to provide the advertised service, please contact us for review.

05 Technical Failures and Missing Reports

We aim to provide a smooth AI assessment experience. However, occasional technical problems may occur.

Examples include:

• An essay is submitted but the AI report is not generated.
• An assessment credit is deducted without successful assessment delivery.
• The assessment cannot be accessed because of a website error.
• A purchased assessment is unavailable for an unreasonable period.

Where appropriate, we will investigate the issue and may restore the assessment credit, provide another attempt, correct the problem or issue a refund.

Any remedy will be provided consistently with applicable consumer rights.

06 Online Classes, Webinars and Training

Cancellation arrangements for live classes, instructor-led courses, webinars and professional training may depend on the particular booking and service type.

Customer cancellations

Where statutory cancellation rights apply, customers may exercise those rights within the applicable period.

If a customer expressly requested an early start and some service has already been provided, a proportionate charge may apply where permitted by law.

Any additional cancellation conditions for a scheduled programme will be disclosed before purchase.

Cancellations by 2Succeed

If 2Succeed cancels a paid session and cannot provide the agreed service, we will offer an appropriate alternative or refund, subject to applicable legal requirements.

Rescheduling

Where possible, we may offer an alternative session date when a booked class cannot proceed as planned.

Accepting an alternative date is subject to any applicable consumer rights and agreed booking conditions.

07 When Refunds May Be Available

The following table summarises common situations. The actual outcome depends on the facts, product type and legal rights.

08 How to Request a Refund

To request a cancellation, refund or assistance with a purchase, email:

To help us locate your order, please include:

1. Your full name.
2. The email address used for purchase.
3. Your WooCommerce order number, if available.
4. The product or service purchased.
5. A brief description of your request.

You may also exercise a statutory right to cancel by sending a clear statement of your decision to cancel. You do not need to use a particular form.

We may request additional information where reasonably necessary to verify the transaction and investigate the issue.

09 Refund Processing

Once a refund is approved or legally due, we will process it without undue delay and within the applicable statutory deadline.

For applicable consumer cancellation refunds, repayment is generally required within 14 days of being informed of the decision to cancel, subject to the relevant legal rules.

For qualifying faulty digital-content refunds, applicable law also provides a 14-day refund deadline after agreement that the refund is due.

Refunds will normally be made using the original payment method unless the customer expressly agrees otherwise.

We do not charge a fee for refunds that customers are legally entitled to receive.

The time taken for a refund to appear in your account may also depend on your payment provider or bank.

10 Multiple Purchases and Partial Refunds

Customers may purchase more than one AI Writing Assessment credit in a single order.

Where a partial refund is appropriate, it may relate only to the affected or eligible assessment units.

Refunds of unused assessment credits may result in the corresponding entitlements being removed from the customer's account.

We will not deliberately remove access to a separately paid and valid assessment because another item in the order was refunded.

If a refund is requested after an assessment has already been used, we will review the circumstances and applicable legal rights.

11 Payment Problems and Disputes

If you believe you were charged incorrectly, experienced a duplicate transaction or did not receive your purchase, please contact us.

We will investigate the payment and order records and work towards an appropriate resolution.

Nothing in this policy prevents customers from exercising rights available through their payment provider or applicable law.

12 Your Statutory Consumer Rights

This policy does not exclude, limit or replace rights available under applicable consumer protection law.

Relevant UK legislation may include:

• Consumer Rights Act 2015.
• Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
• Other applicable UK consumer protection legislation.

Digital content must meet applicable statutory standards, including requirements relating to description, quality and fitness for purpose.

Services must be performed with reasonable care and skill where required by law.

Your legal remedies depend on the nature of the purchased product or service and the circumstances involved.

13 Changes to This Policy

We may update this policy to reflect changes to our services, operating procedures or applicable law.

Any updates will be published on this page with a revised date.

Changes will not retrospectively remove statutory rights or contractual rights already acquired by customers.

For additional information, please review our Terms & Conditions and Privacy Policy .

14 Contact Information

If you need help with cancellation, refunds, digital access or AI assessments, please contact our team.